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Support Team

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Latest activity by Support Team
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    Support Team created an article,

    Chargebacks related to No Show charges

    For no-show disputes related to cancellation penalties, the onus is on the merchant to prove proper disclosure of the cancellation / refund policy to the cardholder before the latter committed to t...

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    Support Team created an article,

    I received a chargeback, what do I do now?

    Contact our Antifraud team (antifraud@syspay.com) as soon as possible! In many cases chargeback disputes can be won. In order to dispute a chargeback, at least the following details are needed: 1. ...

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    Support Team created an article,

    How can I prevent chargebacks?

    Since, unfortunately, it is not completely unheard of that fraudsters abuse hospitality providers by staying at a property and then disputing the transaction (in essence getting a free holiday), it...

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    Support Team created an article,

    What should I do in case I find incorrect information on my contract?

    You can contact our Compliance team at compliance@syspay.com. Please provide details of the error you have encountered, so that we can easily rectify the issue.

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    Support Team created an article,

    Which documents do I need to provide to activate the processing service?

    The required list of documents depends on the type of entity you run as well as on the country of your business registration. All requested documents are in accordance with the relevant regulatory ...

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    Support Team created an article,

    How are my invoices paid?

    If you are solely a user of the Verification service, your invoices will be automatically paid through the payment method you have chosen to use when registering for the service. If the Processing...

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    Support Team created an article,

    How can I change the email address I have provided for the invoice notifications?

    You can configure the email addresses you want to use with SysPay from your receptio/SysPay backend. Go to Settings > Notifications.

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    Support Team created an article,

    How can I access all issued invoices?

    Invoices can be viewed or downloaded from your receptio/SysPay backend, Reporting > Invoices.

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    Support Team created an article,

    Which fees are included in my invoice?

    Only verification fees, which are subject to VAT, are included in the monthly invoices. All fees related to financial and payment transactions (authorisations, debits, refunds, etc) are tax exempt ...

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    Support Team created an article,

    Is there a minimum settlement value?

    You must have a minimum balance of €200 in order to receive a bank settlement. Account balances lesser than €200 will not be automatically settled.